An experienced IT Contractor is required to join our client’s team based in Knowsley for an initial 6 month contract. This role involves delivering critical on-site and field support services, including deskside software support, break/fix services, and device management. The successful candidate will play a key role in maintaining and enhancing IT operations, contributing to various projects, and ensuring high standards of service delivery across multiple locations.
 
Role Overview:
The IT Contractor will be responsible for providing comprehensive IT support, covering a range of technologies from end-user computing to video conferencing devices. The role requires hands-on technical expertise, particularly in software support, hardware troubleshooting, and systems management. This position demands a proactive approach to problem-solving, ensuring all service level agreements (SLAs) are exceeded, and that the IT environment remains stable and secure.
 
Key Responsibilities:

• Provide deskside software support and manage warranty and non-warranty break/fix issues.
• Execute Install, Move, Add, Change, Disposal (IMACD) tasks effectively.
• Support a range of devices including end-user computing, printing, mobile, and video conferencing technologies.
• Assist with TCP/IP routing and switching basics and manage Windows OS up to the latest version.
• Facilitate PC imaging processes using Intune AutoPilot.
• Manage user accounts within Active Directory and Azure AD.
• Contribute to IT projects from concept through to completion, ensuring technical solutions meet business needs.
• Provide priority IT incident response and ensure all requests are resolved within SLA targets.
• Maintain accurate technical documentation and manage UK asset tracking, deployment, and recovery.
• Assist in system upgrade projects, including planning and communicating with IT and non-technical teams.
• Perform IT-related onboarding and offboarding tasks for employees.
• Obtain quotes for hardware and services, raising Purchase Requests as needed.

 
 
Experience & Skills Required:

• Proficiency in TCP/IP routing/switching basics.
• Strong knowledge of Windows OS up to the latest version.
• Experience with PC imaging processes, especially using Intune AutoPilot.
• Competence in managing users in Active Directory and Azure AD.
• Relevant technical qualifications or demonstrable experience in IT hardware and software troubleshooting.
• Analytical mindset with excellent problem-solving skills.
• Ability to work accurately under pressure and as part of a collaborative team.
• Full driving licence and own car preferred.

 
What’s on Offer:
This position offers an excellent opportunity to work within a dynamic IT environment, where you will be challenged to apply your technical expertise in a practical setting. With a competitive package and the chance to contribute to significant IT projects, this role is ideal for a motivated individual looking to advance their career. The role provides a blend of on-site and fieldwork, offering variety and the opportunity to develop a broad skill set.

IT Technician – 6 Month Contract
 
Salary:                        Competitive Day Rate c£250 Per Day
Location:                    Knowsley, with occasional travel to remote offices within a 2-hour drive.
Company:                  Kingsley Consulting are partnered with a leading technology services company known for providing robust IT solutions across various sectors. They have a strong focus on innovation and customer satisfaction, delivering comprehensive support services to a diverse client base.

 
Diversity & Inclusion
Kingsley Consulting operates an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.