The IT Support Engineer responsibilities based from York are to provide all levels of technical support to remote and onsite customers with a managed service contract and to support 1st and 2nd line service desk technicians. The role is responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management principles. The role will consult on infrastructure problems and provide suitable networking solutions, take ownership of user problems and will work proactively to troubleshoot, respond and resolve end-user issues.

General overview of tasks will involve;

Capturing, managing and completing IT support tickets
Answering phone and providing support (can be remote desktop support)
Research/Quoting/Ordering of IT equipment
Updating and maintenance of IT equipment and networks
Supporting development team; arranging meetings, note taking, testing of systems
Drop-off/Pick-up of equipment and supplies for multiple-departments
Fault finding and diagnostics
Hardware maintenance & upgrades
Managing users accounts across various systems
QA Testing of new systems

Experience & Skills Required;

Good communication skills; both verbal and written
Extremely organised
Experience in Windows & Mac OS
Knowledge of Unix/Linux preferable
Networking experience (Aruba/HP)
Ability to research problems independently and offer solutions
Clean driving licence

Working within an established family feel business that has continually grown, you will enjoy the benefits that come with this whilst still enjoying a close nit working team. The security and benefits that also come with this are certainly generous as is the opportunity for further career progression within the organisation too. You will receive a good basic salary in addition to the other benefits also that are included with the role. The organisation are a leading UK based safe systems of work mechanical, electrical, and water hygiene training course provider, working with many different industry sectors including FM, NHS, Airports, MOD, Universities & Manufacturing.

Diversity & Inclusion

Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.